DELIVERY REFUND AND RETURNS POLICY
At Key of Spirit, we offer two types of orders: classic orders and pre-orders. It’s important to differentiate between the two to ensure a smooth experience.
Classic Orders:
• Classic orders apply to items that are immediately available in stock.
• Once your order is placed, it will be prepared and shipped within 2 to 5 business days, depending on demand.
Pre-Orders:
• Pre-orders allow you to reserve a product before its final production.
• After your pre-order is confirmed, it may take 2 to 3 weeks before shipping, to allow time for production and ensure the highest quality.
• Products available for pre-order will always be clearly labeled on the product page.
Shipping:
• Free shipping in EU is included for all products, whether ordered as classic orders or pre-orders.
Important:
• Please check whether the item you are purchasing is in stock or a pre-order at the time of your purchase to avoid any confusion about delivery times.
If you have any questions or need assistance, feel free to contact us at keyofspirit.infos@gmail.com
Returns and Refund Policy
At Key of Spirit, your satisfaction is our priority. If you are not satisfied with a product, you have 14 days from the delivery date to return it.
Return Conditions:
• The product must be unworn, unwashed, and in its original condition with intact packaging.
• Return shipping costs are the responsibility of the customer.
Return Process:
1. Contact us at keyofspirit.infos@gmail.com
2. We will provide detailed return instructions.
3. Once we receive and inspect the returned item, a full refund will be processed within 7 business days.
Exchanges:
If you prefer to exchange your item, please contact us for further assistance.